Postage & Packing

Packaging

We hope that our customers always enjoy shopping with Vanessa Grape. So for the perfect finishing touch, each item that you order will be lovingly hand wrapped in crisp white tissue paper and decorated with Vanessa Grape stickers or satin ribbons.

Postage

You will be informed during the checkout process of the shipping charge. We reserve the right to update any shipping charges, although you will be asked to confirm via email or phone if any changes occur before you are billed.

Royal Mail:

Postage costs are calculated by weight automatically at ‘Checkout’. See the prices table below for Standard Parcels 3-5 working days (within UK mainland, N Ireland, Scottish islands/highlands) .

Maximum weight Price
0-2kg £6.00
2-4kg £9.50
4-6kg £13.00
6-8kg £16.50
8-10kg £20.00
10-20kg £22.50

Next Day Courier:

There is also an option for next day courier delivery (within mainland UK excl Scottish islands/highlands, N Ireland) at a standard cost of £13.00 up to 5 kg.

Maximum weight Price
0-5kg £13.00
5-10kg £17.00
10-30kg £17.00 + 62p/extra kg

We do ship by courier to Scottish islands/highlands, Ireland, N. Ireland.

Most orders will require a signature. Please supply a suitable address where a signature may be obtained, within the guidelines of Paypal payments.

Once goods have been dispatched we are unable to alter the delivery address.

A charge may be made for any failed delivery whether it be a returned parcel, refused delivery, incorrect address details or any other reason which results in the parcel being returned to us. This is not our charge but the cost imposed on us by the courier company. If a charge is made it will have to be passed on to the customer. Charges are not refunded in the case where no-one was available to accept delivery.

Upon receipt of goods, please write ‘Not inspected’ with your signature.  We can only claim for damage if this is done, as all couriers liability ends with a clean signature.

If goods arrive damaged, please retain all packaging and contents and contact us within 48 hours via email at; info@vanessagrape .co.uk

Please return damaged goods to the following address;

Vanessa Grape
PO Box 543
Sevenoaks
TN13 9QB

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