Returns Policy

Customer satisfaction is very important to us at Vanessa Grape and we hope that you are delighted every time that you shop with us.  To help our customers to order the most suitable products we offer a ‘Sample Service’ which allows you to order up to 6 free fabric samples so you can see the fabrics and colours before ordering.

If you decide you would like to return an item please notify us in writing by post or email within 28 days of purchase and return the unused products and in their original packaging.  True Grace products can only be returned or exchanged if their outer packaging/seals are unopened and the product is returned to us in a saleable condition. 

Please note that the postage and packaging charge is non-refundable and we are unable to refund the cost of returning unsuitable items or cancelled orders.  Your statutory rights are not affected.

Faulty Items

Please note any damages to your order must be notified to us in writing within 72 hours of receipt via post or email.  We will send you the correct replacement or, if you prefer, a full refund together with a refund of your postage.

When returning any items to us we recommend that you obtain a free receipt of postage from the Post Office as proof of postage, as we are unable to accept responsibility for parcels lost in transit.

Please note we will refund the money when we receive the products at our postal address not on the date of notification.

Customer Services Tel: 08454 590 590

Contact us on: info@vanessagrape.co.uk

Our return address is;

Vanessa Grape
PO Box 543
Sevenoaks
TN13 9QB

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