Terms & Conditions

Welcome to the Vanessa Grape interior design boutique.  We advise you to read through our terms and conditions carefully before placing your order.  By using this website and/or placing an order you (the valued customer) agree to be bound by the terms and conditions set out below.

These terms may be changed by us from time to time without notice to you.  Any changes will apply to any subsequent orders received.

The manufacture/dispatch of the products will happen from the moment that an order is confirmed by you online.  We will be unable to make any changes after this confirmation is made.

1. Ordering Procedure

All orders and dealt with on an individual basis.

We process our payments by Paypal which accepts all major credit cards.

2. Your Status

By placing an order through our website, you warrant that you are legally capable of entering into a binding contract and you are at least 18 yrs old.

3. Product Quality

All Vanessa Grape branded products are handmade and are subject to availability.  If there is a problem with supplying any of the items that you have ordered we will inform you of this as soon as possible.

We endeavour to show a true colour representation of our fabrics and products online, each product may have slight colour variations.  For example the colour of the product may vary in accordance with the settings of your computer, monitor, software or printer from the colour of the actual product you receive.

The fabrics that we use are all made from natural products and may therefore have natural characteristics such as slubs or other irregularities in the yarns.  All fabrics are checked before being made up into final products and these natural characteristics are not considered as faults. We cannot accept any responsibility for these variations.

We do offer a ‘Sample Service’ which allows you to order up to 6 fabric samples free of charge.

4. Accuracy of Content

Great care has been taken to ensure that the content of this website is accurate, in particular with regards to the product details, descriptions and prices at the time of publishing.

All sizes of products specified on the website are approximate only.  As most of our products are handmade, occasionally sizes may vary mainly due to pattern printing on the fabrics.  On some larger items (throws for example) the actual sizes can be up to 5cm larger or smaller than specified on the website and we ask you to take this into account.

5. Credit Card Security

All payments and processed by Paypal.

6. Shipping Costs

We reserve the right to update any shipping charges, however, this would only be billed after we have received the customer’s written/email approval.  For our postage charges please visit our ‘Postage and Packing’ page.

7. What is the Delivery time?

Our most popular product lines are held in stock.  We generally advise 2-4 weeks delivery from placing an order.  However, we anticipate that we will be able to produce most of our products faster than this and endeavour to notify our customers, in advance, of delivery timings. 

If for any reason the lead time is longer it will be notified to you as soon as possible. 

8.Complaints Procedure/Returns

Please note, any damages to your order must be notified to us within 72 hours of receipt via email or in writing.

Customer Services Tel: 08454 590 590

Contact us on: info@vanessagrape.co.uk

We acknowledge that on occasion you may want to return items.  Returns must be notified to us in writing or email within 28 days of purchase and returned unused and in their original packaging.  True Grace products can only be returned if their sealed outer packaging is unopened. 

Please note that the postage and packaging charge is non-refundable and we are unable to refund the cost of returning items or cancelled orders.

When returning any items to us we recommend that you obtain a free receipt of postage from the Post Office as proof of postage, as we are unable to accept responsibility for parcels lost in transit.

Please note we will refund the money when we receive the products at our postal address not on the date of notification.

Our return address is;

Vanessa Grape
PO Box 543
Sevenoaks
TN13 9QB.

9. Cleaning/Safety

It should be noted that if any of your cushions have trimmings or beading on them, please do be careful around children and animals. We have listed the care instructions for each item on the website and would stongly advise you to follow the care instructions as specified. 

10. Samples

We offer our customers a ‘Sample Service’ where you can request up to 6 fabric samples – this service is free of charge.  Please bear in mind that there may be slight colour variations between different batches of fabric.  A sample may vary from the finished item that you receive.

11. Ownership of rights

All rights, including copyright, in this website and all images on the website are owned or licensed by Vanessa Grape.  Any use of this website or it’s contents, including copying or storing of any information, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

12. Privacy Policy

At Vanessa Grape we are committed to maintaining your privacy. 

When you place an order we ask for your name, telephone number, delivery address and email address for any necessary communications.  Additionally, we will need payment method details to process any order.  We may obtain information about your usage of our website to help us develop and improve it further.

13. Your Statutory Rights

Your statutory rights are not affected by any of the above items and conditions.

 

 

 

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Vanessa Grape, PO Box 543, Sevenoaks, TN13 9QB
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